Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Petly Store ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from petlystore.com.

Information We Collect

When you visit our store or place an order, we may collect:

Contact information (name, email address, phone number, shipping/billing address)
Order and payment information
Device and browsing information (IP address, browser type, pages visited) via cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your order (confirmations, shipping updates, support)
Improve our website and customer experience
Send marketing communications, only if you have opted in
Comply with legal obligations

Legal Basis for Processing (U.S. Customers)

We process your personal data to fulfill your orders and provide our services. Where required by applicable U.S. state law, we process data based on your consent or our legitimate business interests.

Cookies

Our store uses cookies to operate correctly, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings. By continuing to use our site, you consent to our use of cookies as described here.

Sharing Your Information

We do not sell your personal information. We may share your data with:

Our fulfillment and shipping partners, to deliver your order
Payment processors, to securely process transactions
Service providers who help us operate our store (e.g., analytics, email tools)

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.

Your Rights (U.S. Customers)

Depending on the state where you reside, you may have certain privacy rights under applicable U.S. state law, including:

California residents (CCPA): The right to know what personal information we collect, the right to delete it, the right to opt out of the sale of your personal information, and the right to non-discrimination for exercising your rights.
Other U.S. state residents: You may have similar rights under your state's privacy laws. We are committed to honoring all applicable U.S. privacy rights.

To exercise any of these rights, please contact us using the details below.