Refund policy

Refund Policy
At Petly Store, we want you to be happy with your purchase. Please read our policy carefully.

Eligibility
We accept replacement requests within 14 days of delivery. To be eligible, the item must be damaged, defective, or incorrect.

Non-Eligible Items
We do not accept returns or replacements for items that are in their original condition but simply unwanted or ordered by mistake. Please review your order carefully before purchasing.

How to Request a Replacement
Contact us at info@petlystore.com within 14 days of receiving your order. Please include:

Your order number
A clear photo of the damaged or incorrect item. A brief description of the issue
We will review your request and respond within 2–3 business days.

Refunds
We do not offer cash refunds. All approved claims will be resolved through a replacement item.

Late or Missing Replacements
If you have not heard from us within 3 business days of submitting your request, please follow up at info@petlystore.com.