Shipping policy

Shipping Policy
Thank you for shopping with Petly Store. Please read the following shipping information carefully before placing your order.

Order Processing Time
We process all orders within 1–3 business days after payment is confirmed. We do not process orders on weekends or public holidays.

Shipping Times
We ship to customers within the United States. Estimated delivery times are approximately 7–15 business days after processing, depending on your location. These are estimates and not guaranteed delivery dates.

Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.

Customs, Duties, and Taxes
Orders may be subject to applicable state or local taxes. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and link.

Delayed or Lost Shipments
If your order has not arrived within the estimated window, please contact us at info@petlystore.com, and we will investigate with our logistics partner.